The challenge

Co-designing an integrated multi-agency information-sharing model to improve family and domestic violence responses and reduce harm in the community.

A State Government agency engaged Rennie to lead the multi-agency co-design of a new service model that was a recommendation of the Family and Domestic Violence Taskforce. The new service aims to improve safety and response outcomes by enabling secure and timely sharing of critical information across government and non-government organisations working with people at risk of or experiencing Family and Domestic Violence .

Our solution

Human Centred Design of a service blueprint and operating model

Rennie led the co-design of the service model through a structured service design process. We facilitated a series of human-centred design discovery sessions with representatives from Police, Justice, Child Protection, Specialist service providers and other adjacent government departments. This informed the definition of the core service model domains, including governance, access protocols, service flow, capabilities, and supporting systems.

We then developed a future-state service impact vision and blueprint for the operating model ensuring all development and specifications were linked to actual community need and tangible outcomes required to support whole-of-system reform.
The approach was centred around insights from people with lived experience, frontline perspectives, reference to the Authorising Environment and cross-agency collaboration to ensure the model was practical, safe, and aligned to the broader system response.

Our impact

A clear service model blueprint and vision

• Defined operating model oriented to need and outcomes required
• Clear articulation of governance, process, and capability requirements
• Blueprint aligned to interagency workflows and strategic priorities

Inclusive and trauma-informed co-design process

• Engagement with Police, Justice, Community Service Providers and other government stakeholders
• Consideration of risk, privacy, individual agency statutory obligations and information security across the model
• Built shared purpose and goals for service expectations

Foundation for implementation and system alignment

• Practical design artefacts to guide validation and future planning
• Strong foundation for cross-sector governance and funding decisions
• Enabled confidence and clarity to move to the next stage of development

Key insights

• Collaborative, multi-agency design strengthens trust, feasibility and problem solving capacity
• Mapping governance, process, and capability early supports safer implementation
• Service design blueprints provide a critical bridge between strategy and delivery when a service or program has not been undertaken before